Please inform us of any missing goods within three days of receiving the order. You are able to get in touch with our support team via imprsvstore@gmail.com and a member of our dedicated team will be able to assist you further.
Return and Refund Policy
If for any reason you are not satisfied with our product please review our return or refund policy.
Candles
We carefully inspect all products before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to imprsvstore@gmail.com within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return and shipping of exchanged items.
30 Day Return Policy
We have a 30-day merchandise exchange, and that implies you have 30 days in the wake of accepting your request to demand a return. To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. you will also need the receipt or proof of purchase.
Return Process
To start return, you can contact our customer support team If your returns is accepted, we will send you a return shipping label, as well as instruction on how and where to send your package. Item sent back to us without first requesting a return will not be accepted.
Damaged/ Missing Goods
Goods damaged in transit to you will be refunded or replaced at our discretion. We will attempt wherever possible to replace broken items, but in the case of glass, which is both fragile and heavy, we may choose to provide a refund instead or ship a replacement with a future order.
Please inform us of any damaged goods within three days of receiving the order.
To return your product, you should contact our support team at imprsvstore@gmail.com
Contingent upon where you reside, the time it might take for your traded item to contact you might shift.
Exchange
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact our support team.
Refund
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded within 7-10 business days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.